Legal
Refund policy
This policy covers paid plans and advertising bought from Shiplo. Posting vacancies, submitting a CV and appearing in the company directory are free, and nothing here applies to them.
What you are buying
A paid plan is a bundle of placement and visibility, not access to a database. Depending on the plan it can include a logo on our homepage, priority position in the directory and vacancy list, contact unlocks in Sonar, pages in Anchor Magazine, features on Maritime Briefs, and branded distribution to our WhatsApp and Telegram channels.
Some of that is delivered continuously, some on a schedule. This policy treats the two differently, because it would be unfair not to.
Cooling-off period
You may cancel an annual plan within 14 days of first payment for a full refund, provided no scheduled item has already been published — that is, no magazine page has gone to print and no feature has been published. After that the terms below apply.
If we do not deliver
Where a plan commits to something on a schedule and we fail to deliver it, you are entitled to a remedy. At your choice:
- the item is carried to the next issue or cycle at no cost, or
- we refund the fair value of the item, pro-rated from the plan price.
This covers a magazine page we do not run, a feature we do not publish, or homepage placement that is not live for a material part of the period. Brief outages and routine maintenance are not covered.
What is not refundable
- Change of mind after the cooling-off period
- Unused portion of a period where everything committed was delivered
- Results — the number of applications, hires or enquiries you receive. We sell visibility, not outcomes, and we do not guarantee them.
- Periods during which a plan was suspended for breach of our terms of use
Cancellation
Monthly plans can be stopped at the end of any billing month; the current month is not refunded. Annual plans run to the end of their term and do not auto-renew without your confirmation.
Always refunded
- Duplicate payment caused by a technical error
- Payment taken for a plan that was never activated
- A transaction you did not authorise
How to ask
Email ceo@shiplo.in with the transaction reference, the email or company the plan is under, and what went wrong. We respond within 7 working days. Approved refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.
Taxes
Prices are exclusive of GST unless stated otherwise. Refunds are net of any tax already remitted where that tax cannot be recovered.
Changes to this policy
We may update this policy. The version that applies to you is the one published when you paid, and we will tell you by email before any change takes effect on an active plan.
Contact
ceo@shiplo.in · NineCC Education India Pvt Ltd, 9CC, Innov8, Salcon Rasvilas, Next to Select City Walk Mall, Saket, New Delhi 110017, India